Raptor Labs Guarantee
REFUND POLICY
Transparent, fair return and refund terms compliant with Australian Consumer Law.Overview & Return Period
At Raptor Labs, we are committed to delivering the highest quality research, peptide, and performance formulations. We offer a 30-day return policy from the date your order is delivered.
Under Australian Consumer Law (ACL), you are entitled to a replacement or full refund for a major failure and compensation for any other reasonably foreseeable damage or loss.
Eligibility for Returns
To be eligible for a standard return and refund, the following criteria must be met:
- The item must be unused, sealed in its original tamper-evident packaging, and in the exact condition you received it.
- Proof of purchase (order number or email receipt) must accompany your request.
- Products that have been unsealed, reconstituted, diluted, or exposed to inappropriate storage conditions cannot be returned for hygiene and biological integrity reasons.
Damaged, Defective, or Incorrect Items
If your package arrives damaged, defective, or with an incorrect item, please notify us within 48 hours of delivery. We will arrange a free immediate replacement or full refund, including shipping costs.
Please provide photos of the packaging, vial/bottle label, and batch number so our lab verification team can swiftly process your claim.
How to Initiate a Refund or Return
- Contact Support: Email us at info@raptorlabsau.com or call +61 468 246 989 with your order number and issue description.
- Receive Authorization: Our team will review and provide an RMA (Return Merchandise Authorization) number and return instructions within 24 hours.
- Ship Your Item: Securely package the items and send them to our Cammeray facility address listed below.
Refund Processing
Once your return is received and inspected by our team, we will notify you of the approval status. Approved refunds will be processed immediately to your original payment method within 3 to 5 business days.